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Trade & Leisure Terms & Conditions

Trade & Leisure 

Terms & Conditions

To secure the booking, a signed contract and acceptance of these terms & conditions are required, together with payment as outlined in your invoice. 

Final payment for incidental charges incurred throughout the booking is due to be paid on departure. A credit card is required to be placed on your file which is to be provided before your arrival. Incidentals are able to be paid by EFT if so desired and are required within 7 days of departure, otherwise the credit card on file will be charged. Please note we are a cashless property. 

Cancellation 
In the circumstance of the group booking or accommodation rooms being cancelled or a date change being made, the following terms and conditions will apply: 

  • Between return of the signed agreement and 61 days (inclusive) prior to the arrival date of this booking: 

  • Cancelling the entire booking will incur a fee that is equal to 10% of the total contracted accommodation cost of the booking. 

  • Postponing or changing dates at this stage will not incur any penalties.  

  • Between 60 and 31 days (inclusive) prior to the arrival date of this booking: 

  • Cancelling the entire booking, postponing or changing the dates will incur a fee that is equal to 50% of the total contracted accommodation cost of the booking. 

  • Reducing the number of rooms or number of guests travelling up to 30% of the total contacted numbers will not incur a cancellation fee. Any changes above this will incur a fee that is equal to 50% of the total contracted accommodation cost that is being cancelled. 

  • Less than 30 days prior to the arrival date of this booking: 

  • Cancelling the entire booking, postponing or changing the dates will incur a fee that is equal to 100% of the total contracted cost of the entire booking (including accommodation, food and beverage). 

Hotel Refurbishment Notice  
The hotel is currently undergoing a full refurbishment in preparation for its reopening. In the event that the hotel, acting reasonably, determines that the completion of such refurbishment works will not occur in sufficient time to allow the hotel to host the client’s booking without material disruption or adverse impact to the standard of services, the following terms and conditions shall apply: 

  • Right to Cancel Without Default 
    The hotel reserves the right to terminate this contract by providing the client with written notice as soon as reasonably practicable upon forming the view that the refurbishment works will materially affect its ability to fulfil the obligations under this contract. In such circumstances, the hotel shall refund any deposits or other prepayments made by the client under this contract within fourteen (14) days of the date of cancellation notice. Such cancellation shall not constitute a breach or default by the hotel, and to the maximum extent permitted by law, the client acknowledges and agrees that, aside from the refund of deposits or prepayments, it shall have no entitlement to any further claim, loss, damages, or compensation arising out of or in connection with the cancellation. 

  • Reasonable Assistance with Alternative Arrangement 
    Where cancellation occurs in accordance with the above, the hotel will use reasonable endeavours to assist the client in securing alternative accommodation and/or event space at a venue operated by Salter Brothers Hospitality or a Third Party, located within a reasonable proximity to the hotel. The hotel does not warrant the availability, suitability, or cost of such alternative arrangements, and accepts no liability in relation thereto. 

In the event of postponing or changing dates, the booking must take place within 12 months of the original date. The retreat reserves the right to amend the contract pricing and terms should the new date fall within a new pricing period. We will advise you of when the new pricing period commences at the time of your postponement or date change. 

Cancellation of any third-party services 
Where third-party services are organised on behalf of the Client, which are non-refundable under the third party's terms, you will not be eligible for a refund for cancellation of those services. Where the third party applies cancellation fees you are responsible for payment of the fees. 

Amendments 
Amendments to these agreements shall only be valid if made in writing and signed by Ardour Milton Park Bowral. The waiver of any terms and conditions for one particular occasion shall not be deemed a waiver of such terms and conditions of any future occasions. 

Confirmation of Information 
At 30 days prior to arrival, final arrangements including final room list, menus, specialist events and additional activities must be confirmed. If these items are not received, we reserve the right to select and finalize options on your behalf. Where options are finalised on your behalf, we will use reasonable efforts to ensure the finalised options are selected from your shortlist notified to us or as otherwise discussed with you prior to the Confirmation Date, and that the cost of the finalised options does not exceed your budget notified to us. Menus and beverage options are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options. 

Rooms & Spaces 
Accommodation rooms and room types will be allocated according to availability and the size of the group. Check in time is from 3pm on the day of arrival. Guests are requested to check out of their rooms by 11am on the day of departure. In all cases, the property reserves the right to alter meeting room/event space assignments based on the most appropriate and efficient space utilization, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options. 

Retreat Grounds 
As a commercial property, we are required to operationally upkeep and maintain plant and equipment, including (but not limited to) septic systems, water tanks and filtration systems, as well as the grounds and any structures on the property. The retreat reserves the right to perform maintenance, renovations and improvements. All efforts and consideration will be given to ensure the visual and aesthetic appeal of the property. 

Security 
Should your guest numbers exceed our recommended capacity; security may be required. Additional costs will apply if this is required for your event. We will advise you of the additional costs at the time we become aware that your guest numbers exceed our recommended capacity You may choose to reduce your guest numbers below our recommended capacity at that time. 

Provision of goods & services 
All deliveries to Ardour Milton Park Bowral must be advised to the event coordinator prior to the delivery. Deliveries and external service provider equipment and materials must be delivered to and stored in the area / room blocked. Ardour Milton Park Bowral will not transport goods, equipment and/or materials left on the loading bay and will not be responsible for any damage or loss sustained. Items remaining after the event, without prior written arrangements, will be deemed abandoned. Services including external suppliers such as florists, styling companies and/or activity providers need to confirm access time to the retreat directly with the event coordinator. 

Sustainability 
As part of our ongoing efforts to head towards a zero-waste future, Ardour Milton Park Bowral proudly supports ‘The Last Straw’ initiative to tackle mass produced plastic across Australia. As such, drinks will not be served with straws. Should you or your guests require a straw for medical reasons, a paper straw will be provided. Due to our ongoing commitment to reduce our impact on the environment, please note that we cannot allow any balloons on the property, including balloon arches, decorations or balloon releases. 

Noise 
Our hotel licensing regulations and neighbour agreements allows for outdoor and indoor music until a certain time. Depending on the style of your event, the events coordinator will communicate the applicable times with you. Any guests not staying overnight at the property are required to vacate at a certain time. As taxis and Ubers are scarce in some areas, we recommend you organise transport in advance for guests staying off site or returning home. 

Licensing 
Ardour Milton Park Bowral practices Responsible Service of Alcohol, as specified in the Liquor Act 1992 (Queensland locations) and Liquor Act 2007 (New South Wales locations). We reserve the right to cease the service of alcohol in line with the above act. In addition to this act, we are licensed to serve alcohol between certain times of the day. Depending on the style of your event, the events coordinator will communicate the applicable times with you. All beverages are supplied by Ardour Milton Park Bowral and no BYO (bring your own) is permitted for your event. Please be aware that all beverage selections are subject to change, and we will advise you as soon as possible if a change is necessary and work with you to select alternative options. 

Unforeseen circumstances 
The management reserves the right to amend menu costings, cancel any booking and refund any deposits paid without notice at any time, in the event of inability to comply with any of the provisions of the contract by virtue of any cessation of electric, gas or telecommunications supplies, industrial disputes, plant or equipment failure, unavailability of food stuffs or any other inevitable accident or unforeseen contingency including acts of God, pandemic, epidemic, quarantine restriction, government direction, lightning strikes, earthquakes, floors, storms, explosions, fires and any natural disaster, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage, revolution and acts of war, general strikes, embargo and power, water or other utility shortage. Due to unforeseen circumstances, should the rooms/ spaces reserved be unavailable, the property reserves the right to substitute similar or comparable venues. Every effort will be made to advise the Clients in advance and work with you to select alternative options. 

Liability 
The person(s)/company(s) listed above (Client Details) shall be liable in full for all costs, charges and fees raised as a result of or in connection with the terms of this contract and the booking to which it relates. Client agrees they accept this responsibility and have capacity to understand the terms of this contract and have authority to sign. The Client agrees to provide or source payment for any accounts of conference delegates that may be outstanding after the conference. This includes cancellations of rooms/meals that have been designated the responsibility of delegates to settle or any booked person accompanying an individual during the group booking and booked via the conference organiser. The Client will be liable for the cost of any damage incurred at the venue, or in the grounds of the venue, caused by the Client, their guests, invitees, or external service providers. Ardour Milton Park Bowral reserves the right to immediately conclude the function in the case of alcohol or illicit substance abuse by the Client or their guests, invitees, or external service providers or if any person behaves in a manner that poses a threat to the health, including psychological, to any member of staff, or behaves in a way that is otherwise deemed unacceptable by Ardour Milton Park Bowral. 

Loss & Damage 
The Client shall remain responsible at all times for any loss or damage to Ardour Milton Park Bowral caused by the Client, or their guests, invitees, and external service providers. We take all reasonable steps when looking after you, your guests, invitees, external service providers and their belongings. Unfortunately, we cannot take responsibility for the damage or loss of items by you, your guests, invitees, or external service providers before, during and after a function. 

Indemnity 
The Client indemnifies Ardour Milton Park Bowral against all loss or damage (including legal costs) incurred or suffered by Ardour Milton Park Bowral in connection with a breach by the Client of its obligations under this agreement, or any act or omission by the Client, any guest, invitee, or external service provider. 

Insurance 
We suggest insurance cover be taken out to protect from any financial loss or damage not covered within your contract with the venue. 

Severability 
This contract shall remain in full force and effect irrespective of the granting of any indulgence of time or in any other capacity whatsoever by the management of the property.